Payment orchestration company CellPoint Digital has forged a new partnership with Radisson Hotel Group to update the hospitality company’s payment model.
Radisson Hotel Group is one of the largest international hotel groups with its family of brands located in more than 120 countries.The Group, which operates in EMEA and APAC, will now use CellPoint Digital’s full payment orchestration platform to seamlessly integrate new payment methods, new acquirers and stored card facilities.
By orchestrating payments across regions and payment methods, CellPoint Digital’s platform will allow Radisson Hotel Group to optimise a multi-acquirer payments model that opens new opportunities for growth.
It also aims to increase top-line revenue by utilising intelligent routing, increasing authorisations, providing system uptime transparency, and reduces the cost of accepting cross-border payments. This should reduce costs, increase acceptance rates and ultimately lead to a better customer experience.
Commenting on the partnership, CellPoint digital CEO, Kristian Gjerding, said: “After researching the impressive results our global airline clients have enjoyed, Radisson Hotel Group decided we were the right payment orchestration partner to help it revolutionise how payments are handled across its locations. This is a very competitive environment, and we are proud to have been chosen by the Group, which has such an incredible reputation in the hospitality field.”
“For many hotels, local payment methods and alternative payment options can be challenging to navigate. But getting payments right can unlock new opportunities for hotels to grow revenue, both in the short and long term. CellPoint Digital’s aim for this partnership is to help Radisson Hotel Group achieve its vision of transforming how it orchestrates international payments.”
Philippe de Roose, senior vice-president tax & treasury at Radisson Hotel Group, added: “We chose CellPoint Digital because the senior team was impressed with their solution and appreciated its flexibility and innovative approach to help our customers pay in the payment method and currency that they prefer in the most optimal and beneficial way for Radisson Hotel Group. Crucially, both organisations have a shared desire to work collaboratively and get things done.”
News of the partnership comes after it was revealed that business leaders within the hospitality industry see the offering of a variety of payment choices (42 per cent), payment fraud and security (40 per cent) and the refund process (28 per cent) as their most significant challenges this year.
The platform
CellPoint Digital’s payment orchestration platform that optimises digital payment transactions, from cards or alternative payment methods, and accelerates the deployment of new payment options.
Merchants can scale their own payment ecosystem across the world, unify the customer payment experience across their website, mobile apps and other channels, optimise the routing of each transaction, increase conversion rates and minimise payment costs.
