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MTTD and MTTR are two important metrics when it comes to measuring the performance of your Security Operations. But what are they? MTTD stands for Mean Time to Detection and MTTR stands for Mean Time to Resolution. In short, MTTD is the time it takes for you to detect a problem, and MTTR is the time it takes for you to fix the problem.
Security Orchestration, Automation and Response (SOAR) is a solution that can help you improve both MTTD and MTTR. Let’s discuss what SOAR is and how it can help you reduce the time it takes to detect and resolve problems in for your security operations.
In short, SOAR is a security solution that combines security automation and orchestration to quickly detect and resolve security incidents like Shuffle. But how does it relate to the MTTD and MTTR? Let’s find out.
What are MTTD and MTTR?
Before we move on to how SOAR can help you improve these two metrics, it might be a good idea to see what they are and why they’re important. MTTD is the time it takes to detect a problem. While MTTR is the time it takes to fix a problem.
How do you measure MTTD and MTTR?
You can measure MTTD and MTTR in seconds, minutes, hours, or days; but to be able to accurately measure them, you need to define what they mean to you. This will determine the accuracy of the measurement.
For example, if you define MTTD as the time it takes for a customer to receive a response from you, then it will be easy to measure using the time stamp from when the customer sent a support ticket or email to when you responded.
Similarly, you can measure MTTR by defining how much time elapses between a security incident and when the problem is resolved.
How does SOAR help with MTTD and MTTR?
As we’ve mentioned before, security orchestration automates security processes. When it comes to detecting and resolving security incidents, orchestration can help you quickly detect and resolve incidents.
For example, if the security event that is triggered alerts the security information and event management (SIEM) and the SIEM sends a notification to the operations manager, there is a risk of a human-to-human gap. The person who receives the notification may not know what to do with the information or how to act.
Orchestration can help ensure that the operations manager receives a text message alerting them to the security incident, along with instructions on what they need to do next.
This prevents human-to-human gaps and speeds up the time to detect and resolve security incidents. Orchestration can also automate some of the routine activities to prevent incidents from happening in the first place, such as blocking malicious IP addresses.
For more usecases, check out an easy workflow generator with Shuffle a SOAR.
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