Cisco DNA Spaces does it again, scores another Gartner Peer Insights Customer Choice distinction
We’re excited and honored that Cisco DNA Spaces, a cloud-based platform for indoor location and IoT services, has once again ...
Read moreTag: customer
Twilio Customer, Employee Accounts Compromised In Text Phishing Attack
An unknown attacker compromised some credentials belonging to employees of customer-engagement company Twilio through an SMS phishing campaign, and was ...
Read more
How Instant Bank Payments Are Set to Change the Customer Experience in Europe
Too often, online payments are slow, insecure and prone to friction. So how can instant bank payments help businesses offer ...
Read more
Staffing Firm Robert Half Says Hackers Targeted Over 1,000 Customer Accounts
HR consulting firm Robert Half has started informing customers that their personal and financial information might have been compromised after ...
Read more
Personetics: How Open Banking Will Transform the Way Banks Build Powerful Customer Relationships
Banks have been closed-off and self-interested for too long, losing sight of an unwritten social contract with customers to promote ...
Read moreNikkei Says Customer Data Likely Impacted in Ransomware Attack
Asian media giant Nikkei has disclosed a ransomware attack that might have impacted customer data. Based in Tokyo, Nikkei, Inc. ...
Read more
How Fintech is Transforming the Retail Banking Customer Experience
The customer banking experience has recently seen a major shift, with new changes and advancements in financial technology making big ...
Read more
Menora Mivtachim to Improve Customer Service With Lightico Partnership
Lightico, whose digital completion platform supports millions of insurance, automotive, telecom and financial interactions, has announced that Menora Mivtachim has ...
Read more
Transforming Customer Experience with Cisco AI Chatbots
Chatbots are a rising support model. With the advent of artificial intelligence and machine learning, chatbots can often provide resolutions ...
Read more
Chattermill: Where Fintechs Can Compete on Customer Experience
In a more connected and mobile world than ever before, the banking industry is at the leading edge of digital ...
Read more